Shipping & Returns

Product Return Policy

Only sealed products may be returned. No exception.  Please contact us within 14 days of purchase.

While we do not offer refunds, you may return any Face Reality product within 14 days for an online credit to use the next time you shop with us. Once we receive your items, we will email you a credit code to use when purchasing new products online. Original shipping charges are non-refundable.

Please take care in packing items authorized for return. Please pack items for return in a box, not an envelope, to ensure safe delivery. Be sure to include:

  • Receipt (required: original or copy)
  • Email address used on the order
  • Reason for the return (we appreciate feedback!)

Kristi Redd Esthetics, LLC
11121 Carmel Commons Blvd.
Suite 100, Studio 36
Charlotte, NC  28226

Shipping and Delivery Policies

All shipments are sent USPS with tracking. All U.S. states should receive their orders within 5-7 business days. Once a package leaves our hands, it is up to USPS to deliver the packages.

If your package is taking longer than the estimated time frame above, please contact us and we will see what information we can find out. Most often, we have the same information that is on the original shipping confirmation. The address information you provide to us is copied directly into our shipping software. Thus, please check your order submissions carefully. We are not held responsible for the inevitable consequences resulting from address, ZIP code, and other shipping-information errors made by the client.

Legal Disclaimer:

Information provided within this entire website is intended to be used as general information only and is in no way intended to replace medical advice, is not to be used as a medical treatment program, nor to diagnose or cure any disease or medical condition. Always consult with a qualified physician for medical advice. You are solely responsible for the use and misuse of products offered and for all actions and consequences of that use or misuse.


You agree to indemnify and hold harmless, its officers, employees, agents, and suppliers from and against any and all claims, charges, demands, damages, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any other direct or consequential loss) incurred or suffered directly or indirectly as a result of using any product listed on our website.

FDA December 2, 2002 Posting – Sun Sensitivity


Clients need to be aware that by using exfoliating serums, enzymes, and chemical peels, your skin will be more photo-sensitive than normal. It is recommended that you use a sunscreen with an SPF of at least 15, preferably SPF 30 or higher, after using skin peel products. The FDA recommends using an SPF for one week post-peel and daily during use of exfoliating serums.


By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.